The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Copyright
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All content appearing on this Web site is the property of:
Mountain Tops Milling
Copyright © 2009-2012 Mountain Tops Milling. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2012 Mountain Tops Milling. All rights reserved.
- Consumer Agreement
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Mission:
To provide you the highest quality products at rock bottom prices. We strive to offer you great customer service. Our policies are designed to be fair to all parties involved. Please contact us if you have any questions.
Lowest price guarantee:
If you find a competitors website with a lower price on the exact same product we will meet or beat that price.
Conditions on our price guarantee:
Prices based on item itself and not part of a package
Auctions are not considered comparisons
Since we offer free shipping on many items and/or for a specific amount purchased, total price including shipping must be considered.
We cannot compete with going out of business sales, liquidation sales or sales below our wholesale costs.
Please note that while we do offer very low prices we also offer you much more in the way of customer service. We use all the products we sell and can help you every step of the way. Many times auction or liquation items may be at a very low price but if you are left with an item you don't know how to use or where to go for support it can be frustrating and costly in the long run.
Trade in policy:
We offer a trade in allowance on grain mills and mixers. This allowance does differ depending on the condition of the item you are trading in. Please contact us for details. We also offer a you sell it yourself program. Please call (1-888-303-4659), email: info@mountaintopsmilling.com
Returns:
Your satisfaction is important to us, which is why we offer the BEST REFUND/RETURN policy in the business. We realize that purchasing an item like a grain mill or mixer over the internet without actually being able to touch and demo the product is difficult. This is why we have instituted a 100% satisfaction guarantee for all of the NEW grain mills and mixers we carry!
Please see the refund & return policy guidelines for specifics. Please note our return policy for new grain mills and mixers are different from our return policy on the other products we carry.
Returns:
New Mixer and Grain mill returns: If you purchase a new grain mill or mixer from us and do not like it, even if you've used it, we will gladly exchange the product, credit your account for purchase of other products or simply return your money. See conditions below.
Conditions for returning Grain Mills and Mixers:
Returns must be made within 14 days.
Does not include used, closeout, or bargain bin grain mills/mixers. Those items are as is and are not returnable. Please be sure that we do NOT accept broken or unacceptable items into our Bargain Bin.
Please ship all returns by a traceable method. We are not responsible for items lost or damaged in shipping.
All returns require prior authorization from Mountain Tops Milling. Just call or email us and we will gladly give you an authorization number. We can not accept any returns without this number.
We do not reimburse our incurred shipping costs. Our incurred shipping costs included our shipping and handling costs that Mountain Tops Milling incurred when shipping the product(s) to the customer even though we didn't charge the customer to ship products to them.
All returns must be in working order and with the original carton and paperwork.
Returning Products other than Grain mills and Mixers:
Unused product in the original and undamaged carton may be returned within 30 days for a full refund minus our incurred shipping costs.
Used products may be returned within 30 days for a refund less a 20% restocking fee.
Books/Tapes are NOT returnable.
Conditions for ALL returns:
All returns require prior authorization from Mountain Tops Milling. Please contact us prior to all returns. Any merchandise that is returned without prior authorization becomes the property of Mountain Tops Milling and may forfeit any refund.
We cannot offer refunds past the 30-day window.
Incurred shipping costs: We do not reimburse any of our incurred shipping costs. Please note this includes items that were shipped to you free of charge still had incurred shipping costs to us and these costs will be deducted from your refund.
Note: We hope that you research the products that you are purchasing. We are more than happy to assist you but the ultimate decision is yours. If the item doesn't perform to your expectations after the warranty period you may have to pay for repairs yourself. It's always best to really research the items and it's always good to purchase items that have been proven over time. We NEVER will give you advice to purchase a product just to make a sale. However, we have seen over the years that new products look and work great in the beginning but may not be up to our satisfaction after a few years of use.
Bank charges : If a check is returned insufficient and we are charged from our bank the customer is liable to pay for the bank charge.
If a customer is charged a bank charge due to insufficient funds Mountain Tops Milling will NOT reimburse for any incurred bank charges.
Overdue accounts: Payment is requested at the time of purchase. Payments over 30 days will accrue charges of 5% the balance due until paid, unless other arrangements have been made. This does not apply to our layaway plan customers. If a payment goes past 60 days Mountain Tops Milling will put the account into collections and bill the customer for the balance due in addition to any costs in collecting the debt.
